FAQs about Sourcing and Procurement Service in China

1. Can we talk to the factory directly?

Yes.

In the Sourcing Report, we will provide you with factory’s name and address.

Upon engaging us as the dedicated account manager, we will facilitate your  communication with the factory, and convey the design ideas, product specification requirements, package standard etc.

In addition, we can also act as your translator and assistant in a group chat on Wechat to liaise between you and the factory.

2. Are you going to follow up with our communication with the factory?

Once we are engaged to provide the service, we will provide you with a dedicated account manager to assist you throughout the life cycle of the production. i.e. sourcing, negotiation with the factory, inspection, logistics etc.

3. Are you specialized in sourcing certain product, certain commodity or specialized industry?

We serve clients to source for a variety of Consumer Products, such as electronics, office supplies, kitchenware, furniture, fashionwear, sports and outdoor products etc.

• We help you customize product based on your design,

• We help you source for existing product in the market, with private labeling solution available if the order quantity is large enough for the factory to add your logo on the product.

4. Where are you located?

We have office in Hong Kong, Shenzhen and Beijing.

5. How do you qualify the factory to make sure their product is of good quality?

We have an internal procedure to check for factory’s reliability and product quality:
1) Background check through paid database in China to verify factory’s legal status;

2) Factory’s years of operation;

3) Clients review and satisfaction;

4) Factory status on Alibaba, 1688, and other e-platforms in China.

6. How to make sure that the factory can produce and deliver the product in time?

1)    We will have a mutual timeline agreement between the buyer and the factory so that the production will be on time.

2)    Usually the payment for bulk order is 50% on order, 50% before lifting cargo for cargo value over US$ 15,000;

3)    Usually when the client agrees, we can use our China trading company to sign contract with the factory/supplier during production phase to provide our oversea client’s a layer of protection.

7. Do you perform the quality inspection or you will hire a third party to do the inspection when the product is done?

We provide in-house basic Visual Inspection based on your checking and inspection criteria provided before we visit the factory.

Any specific requirement for on-site specialized technical inspection, then it will be outsourced to a third party laboratory or engineer.

8. How do you charge for your service？ Is it a one-time flat fee or is a percentage based on our order value?

We charge a one-time flat fee for service based on sourcing requirements and service criteria.

9. Do you accept a discount or referral fees from the factory?

No, we do not receive rebate or commission from the Factory, as we are not distributing agent for any factory.

10. Who is responsible for product returns, Koh‘s Development or the manufacturer?

If you put order with our company, then we will be responsible for product return if there is defect of goods based on our Sales and Purchase Agreement.

If you put order directly with the factory, i.e. you make payment directly to the factory, then the factory will be responsible for the product return.

11. Can we have photos and videos during the production phase?

During the production phase, we can check with the factory for photos and videos, if the factory feels free to share.

When we are engaged for product inspection after the production, we can help you take videos and photos of the product based on inspection criteria.